FAQs


How long will my cheese take to arrive?

Order before 2pm and your cheese will be delivered the next working day. If you order after 2pm your box will be delivered the following working day. If that doesn’t work for you, don’t worry - for £5 you can also opt for a weekend delivery.

How will my cheese stay fresh during delivery?

Whatever the weather, your cheeses will arrive perfectly chilled. We use biodegradable cardboard boxes insulated with wool liners and ice packs, ensuring you won’t receive a melting puddle of cheese fondue!

What will happen to my cheese box if I’m not in?

When you order your cheese, you’ll be prompted to enter instructions for a safe place to leave your delivery. 

Our wool liners and ice packs will also ensure your cheeses remain chilled until you get home and crack open your box. 

How many people will the boxes feed?

Here at The Cheese Collective we offer two sizes of cheese box. 

The Usual and The Introduction include 5 hand-picked award-winning cheeses weighing in at around 800g-1kg, and are ideal for groups of six to eight cheese aficionados.

Meanwhile, The Indulgence and The Fiend include 8-10 cheeses weighing around 1.6kg, and are perfect for groups of 12-16 people.  

I don’t like blue cheese - can I still order a box?

Here at The Cheese Collective we understand that not all cheeses suit all tastes, so before you panic, you’ll be happy to hear that you can customise your box when ordering. 

Not a fan of blue cheeses? Ditch ‘em. Does goat’s cheese make you gag? See ya later! We can work around your tastes to ensure you enjoy your cheese box to its fullest.

If you need further customisation to your box, please get in touch at info@thecheesecollective.co.uk and we'll be happy to help.

What else comes in the box?

Your cheeses will arrive in a recycled box, alongside reusable wool liners and ice packs.

Inside your box you’ll also find collectable cards for each cheese, including information about the cheesemaker, flavour profile, awards and much more.  

How long will the cheeses keep for?

Your cheeses will arrive wrapped, and we’d advise storing any leftovers in these wrappings (that is if you haven’t devoured the lot…)

Our cheeses can be enjoyed for up to one weeks after opening - during that time it’s best to keep the cheeses in a separate compartment of your fridge or in a plastic container lined with paper towels.  

What happens to my subscription when I’m on holiday?

If you have a subscription but are due away on holiday, don’t panic - we can easily change things round to suit you. 

Simply email us at info@thecheesecollective.co.uk and let us know which dates you would like to change your delivery to. Please allow 7 days notice for any changes. 

How do you work with The Trussell Trust?

Over at The Cheese Collective we’re very conscious of how lucky we are - eating cheese all day is the best job ever!

However, we also want to make sure that no one in our local community has to go hungry. That’s why with every cheese box you buy, you’ll be supporting our partners at The Trussell Trust. 

For every cheese box, we’ll donate a meal to a Trussell Trust food bank, so while you’re enjoying your cheese, you can know you’ve made one less person hungry.

How do the subscription gift cards work?

We think our cheese boxes are great gifts, and offer 3-month or 6-month subscription gift cards for both our The Usual and The Fiend boxes. 

Upon purchase, you'll receive a gift card in your confirmation email. Don't worry if you just want the recipient to receive their first box as a surprise - we'll email you upon completion of purchase to confirm.